Shipping policy

Shipping Policy

Overview

At Reborn Rack, we specialise in recommerce, open-box, surplus, returned, and overstock inventory. Because of the nature of our products, packaging, fulfilment methods, and delivery arrangements may differ from traditional retail stores.

We aim to provide clear communication, reliable dispatch, and realistic delivery expectations throughout the fulfilment process.

Processing & Dispatch Times

Orders are typically processed and dispatched within 1–3 business days unless otherwise stated on the product page.

Orders placed on weekends or public holidays will begin processing on the next business day.

During periods of high order volume, dispatch times may occasionally be extended. If significant delays occur, we will attempt to contact you using the details provided at checkout.

Dispatch times refer to the time taken to prepare and hand over your order to the courier. Delivery transit times begin after dispatch and are controlled by the courier network.

Delivery Methods

We work with multiple courier partners depending on:

  • parcel size
  • weight
  • destination
  • item fragility
  • operational requirements

The courier used for your order may vary between shipments.

Certain large, fragile, or bulky items may require specialist handling or extended delivery timeframes.

Shipping Costs

Shipping costs are calculated at checkout based on the products in your order and the applicable delivery method.

From time to time, we may offer promotional or threshold-based free shipping on eligible orders.

Certain oversized or specialist-delivery items may be excluded from free shipping promotions.

Tracking Information

Tracking details are normally provided once your order has been dispatched.

Please allow time for courier tracking systems to update after dispatch confirmation has been issued.

Tracking updates are managed by the courier and may occasionally experience delays or incomplete scans during transit.

Split Shipments

Orders containing multiple items may be shipped separately depending on:

  • warehouse handling requirements
  • item size or fragility
  • courier limitations
  • stock location

In these situations, items may arrive on different dates and may use different tracking numbers or carriers.

Additional shipping charges will not normally apply for split shipments unless explicitly agreed in advance.

Recommerce Packaging Standards

As a recommerce retailer, we may use recycled, repurposed, or non-original packaging materials where appropriate.

Some items may not include original manufacturer packaging unless specifically stated in the product listing.

Outer packaging may show signs of handling, storage, transport, or relabelling while still adequately protecting the item during shipment.

Included accessories, components, manuals, or supplementary items are governed by the individual product description and listing contents.

Bulky & Oversized Items

Certain products may be classified as bulky, oversized, heavy, or specialist-delivery items.

These items may:

  • require longer dispatch or delivery windows
  • use specialist courier services
  • require additional delivery coordination
  • be subject to delivery-area restrictions

Where required, customers may be contacted to arrange a suitable delivery window.

Delivery Restrictions

We reserve the right to limit or decline delivery to certain locations, addresses, or regions where courier restrictions or operational limitations apply.

Some items may not be eligible for delivery to:

  • remote areas
  • offshore locations
  • PO boxes
  • freight forwarding addresses

If a delivery issue is identified after purchase, we will contact you to discuss alternative arrangements or issue a refund where appropriate.

Missed Deliveries

Customers are responsible for ensuring that delivery information provided at checkout is accurate and complete.

If a delivery attempt is missed, the courier may:

  • reattempt delivery
  • hold the parcel for collection
  • return the parcel to sender

Additional shipping or redelivery charges may apply for parcels returned due to failed delivery attempts, refusal, or incorrect address information.

Transit Damage & Delivery Issues

Please inspect your order as soon as reasonably possible after delivery.

If an item arrives damaged in transit, incomplete, or materially different from the listing description, please contact us promptly with:

  • order number
  • photographs of the item
  • photographs of the packaging
  • description of the issue

To assist courier investigations, damage should ideally be reported within 48 hours of delivery.

Please retain all packaging materials until the issue has been reviewed.

International Shipping

We currently only ship within the United Kingdom.

International shipping is not currently available.

If this changes in the future, supported destinations, delivery terms, and any applicable customs information will be updated within this policy and at checkout.

Delivery Estimates & Carrier Delays

Any delivery estimates shown at checkout, in dispatch notifications, or within tracking systems are provided for guidance only and are not guaranteed delivery commitments.

While we aim to dispatch orders promptly, we are not responsible for delays caused by:

  • courier operational disruptions
  • weather conditions
  • customs processing
  • industrial action
  • failed delivery access
  • regional carrier delays
  • events outside reasonable operational control

Returns Shipping

Where returns are accepted in accordance with our Returns Policy, customers may be responsible for return shipping costs unless the return relates to:

  • transit damage
  • incorrect item received
  • verified fault or misdescription

Returned items should be packaged securely to avoid damage during transit.

Contact

If you have questions regarding shipping, delivery, or tracking, please contact us via the contact details provided on our website.