Terms of service
Overview
This website is operated by Reborn Rack. Throughout the site, the terms “we”, “us” and “our” refer to Reborn Rack.
Reborn Rack is operated by Lemonade Ventures Ltd, a company registered in England and Wales.
By accessing our website or purchasing products from us, you agree to be bound by these Terms of Service.
If you do not agree to these Terms, you must not use this website.
Products & Services
Reborn Rack specialises in surplus, liquidation, overstock, open-box, customer-returned and recommerce inventory sourced from retailers, distributors and commercial supply channels.
Product descriptions, specifications, compatibility information and condition notes are prepared using available manufacturer, retailer, supplier and listing information. While we aim for accuracy, descriptions may occasionally contain errors, omissions or approximations.
Customers are responsible for reviewing the following before purchase:
- product titles
- descriptions
- specifications
- compatibility information
- condition notes
- listing images
Product Condition
Due to the nature of surplus and recommerce inventory, some products sold by Reborn Rack may:
- have damaged, imperfect or replacement packaging
- show signs of storage, handling or prior transit
- be open-box or previously handled
- include cosmetic wear where stated
- be incomplete where described
- be sold as untested, parts-only or for repair
Any known defects or material condition issues will be disclosed where reasonably identified.
Pricing & Availability
All prices are displayed in GBP and include VAT where applicable unless otherwise stated.
We reserve the right to:
- correct pricing errors
- update product information
- limit quantities
- refuse or cancel orders
- discontinue products
where reasonably necessary.
Orders are subject to availability and acceptance.
Orders
Once an order is placed, you will receive an order confirmation email. This confirmation acknowledges receipt of the order but does not constitute formal acceptance.
We reserve the right to cancel or refuse orders where:
- payment cannot be verified
- fraud or misuse is suspected
- pricing or listing errors occurred
- stock availability changes unexpectedly
If payment has already been taken for a cancelled order, an appropriate refund will be issued.
Shipping & Delivery
Delivery estimates are provided for guidance only and are not guaranteed unless expressly stated.
Risk in goods passes to the customer upon delivery.
Customers are responsible for ensuring delivery details are accurate and that someone is available to receive the parcel where necessary.
Returns & Refunds
Returns and refunds are governed by our Refund & Returns Policy.
Nothing in these Terms affects your statutory consumer rights under applicable UK consumer law.
Intellectual Property
All website content, including logos, branding, text, images, graphics and design elements, is owned by or licensed to Reborn Rack unless otherwise stated.
Content may not be copied, reproduced, distributed or used without prior written permission.
Website Use
You agree not to:
- misuse the website
- attempt unauthorised access to systems or accounts
- interfere with site functionality or security
- use automated scraping, abusive automation or malicious activity against the site
- submit false, fraudulent or abusive orders
Limitation of Liability
To the fullest extent permitted by law, Reborn Rack shall not be liable for indirect or consequential losses arising from use of the website or products purchased from it, including:
- loss of profit
- loss of business
- loss of opportunity
- loss of data
Nothing in these Terms excludes or limits liability which cannot legally be excluded under applicable law.
Privacy
Your use of the website is also governed by our Privacy Policy.
Governing Law
These Terms are governed by the laws of England and Wales.
Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.
Contact
For customer service enquiries, please contact: